Returns Policy
Returns & Refunds Policy – Shop with Confidence at MySexDoll
At MySexDoll, we want every customer to feel fully confident when shopping with us. Our Returns & Refunds Policy is designed to provide clear guidance on eligibility, process, and timeframes, while ensuring safety, hygiene, and fairness for all customers.
1. Eligibility for Returns
Because our products are intimate items, we follow strict health and safety standards:
Non-Returnable Products: For hygiene reasons, used products cannot be returned once opened or used.
Eligible Cases: Returns may be accepted if:
You received the wrong item.
The product was damaged during shipping.
The item arrived defective or with manufacturing faults.
Timeframe: Requests for returns must be made within 14 days of delivery.
2. Refund Conditions
Full Refunds: Granted for wrong, defective, or damaged products confirmed by our support team.
Partial Refunds: In certain cases (e.g., minor cosmetic issues), a partial refund or discount may be offered.
Non-Refundable: Change-of-mind or preference-based returns are not accepted due to the intimate nature of our products.
Refunds are processed using the original payment method (PayPal, Visa, Mastercard, American Express, JCB, Discover, or Visa Debit). Processing may take 5–10 business days, depending on your bank or payment provider.
3. Exchange Policy
If your item qualifies for return and you prefer a replacement instead of a refund, we will arrange for a free exchange of the same model. In cases where the product is out of stock, we may offer an alternative item or issue a refund.
4. Return Procedure
Contact Us: Email 邮箱 with your order number, product details, and clear photos of the issue.
Approval: Our team will review your request and provide return authorization if eligible.
Shipping Instructions: Approved returns must be shipped back in original packaging (if possible) with authorization code included.
Inspection & Refund: Once received, we inspect the item and process your refund or exchange within 5 business days.
5. Shipping Costs for Returns
Company Responsibility: If the return is due to a mistake on our part (wrong, defective, or damaged product), we cover all return shipping costs.
Customer Responsibility: If the return is not due to a MySexDoll error, customers may be responsible for shipping charges.
6. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us immediately. We will work with our logistics partners to resolve the issue and provide either a replacement or a full refund.
7. Contact Our Support Team
We are committed to making your shopping experience safe and worry-free. For any return, refund, or exchange requests, please reach out to:
Email: 邮箱
Address: 地址